join 777 Privacy Policy

1 Introduction and Scope

join 777 ("we", "us", or "the platform") operates an online entertainment and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use our services through the join 777 website, mobile app, or any other channel, and what we do with that information.

This Policy applies to all registered users of join 777 and anyone who browses our services. It should be read together with our Terms and Conditions, as the two documents together form the complete legal framework governing our services.

By using join 777's services, you are considered to have consented to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this Policy, you are advised not to use our services.

2 Information We Collect

join 777 collects only the information necessary to provide services, manage accounts, and maintain security. The different types of information are described in detail below:

2.1 Registration and Identity Information

When you open an account with join 777, we collect the following information:

• Full name and date of birth (for age verification — minimum age to use the service is 21)
• Mobile number and email address
• Username and encrypted password
• National ID or passport number (if identity verification is required)

2.2 Financial Transaction Information

When processing deposits and withdrawals, we record the transaction date, amount, and the account details of the payment method used (bKash, Nagad, or Rocket). Full payment card or PIN numbers are not stored on our servers.

2.3 Usage and Activity Information

Information generated automatically while using our services:

• Login time, IP address, and device type
• Browser information and operating system
• Navigation patterns within the service and session duration
• Betting and game play history

2.4 Cookies and Tracking Technologies

join 777 uses cookies for session management and to remember user preferences. You can control or disable cookies from your browser settings, though in some cases this may limit the functionality of the service.

3 Purpose of Using Information

The information collected is used for the following purposes:

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions and applying their terms
• Protecting account security and preventing fraudulent activity
• Providing customer support (live chat and email in Bengali and English, 24/7)
• Meeting legal and regulatory obligations
• Improving service quality and diagnosing technical issues
• Providing personalised services and communications where applicable

join 777 never sells your information to third parties. Information is used only within the scope necessary to operate the service.

4 Data Storage and Security

join 777 uses industry-standard technology to protect user information. All data exchanged through the website and app is secured by SSL (Secure Socket Layer) encryption. Sensitive information stored on servers is kept in encrypted form.

To help keep your account secure, we ask that you:

• Use a strong password and change it regularly
• Do not share your login details with anyone
• Make sure to sign out from public or shared devices
• Notify the support team promptly if you notice any suspicious activity

How long information is retained depends on account activity and legal requirements. Even after an account is closed, financial transaction records are kept for the period required by applicable regulations.

5 Sharing Information with Third Parties

join 777 may share information with third parties in the following limited circumstances:

5.1 Service Providers

Partner organisations involved in delivering core services such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer support receive only the information needed to complete their specific service. Confidentiality agreements are in place with these partners.

5.2 Legal Obligations

Information may be disclosed in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, only the specific information requested is provided.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. Users will be given appropriate notice before any such change.

6 User Rights

As a join 777 member, you have the following rights regarding your own information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: Subject to certain conditions being met, you may apply to close your account and have your information deleted.
• Right to Restrict Processing: You may opt out of marketing communications.
• Right to Data Portability: You may receive your information in a structured format.

To exercise any of these rights, contact our support team. Requests will be responded to within a reasonable time of receipt.

7 Protection of Minors' Information

join 777's services are strictly for persons aged 21 and above. We do not knowingly collect or store information from anyone under the age of 21. Age is verified at registration, and accounts found to have been registered with false information may be suspended.

If we become aware that a minor's information has been collected by mistake, we immediately take steps to delete that information. To learn more about responsible gaming, please read our Responsible Gaming page.

8 Third-Party Links and Services

The join 777 platform may include third-party services (such as payment gateways or game providers). These third parties have their own privacy policies, and join 777 is not responsible for their data collection practices.

Game providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, etc.) may process gameplay data on their own software platforms. join 777 does not share user identity information with these providers.

9 Communication Preferences

join 777 obtains your consent before sending promotional emails or SMS. At any time you may:

• Turn off marketing communications from your account settings
• Use the unsubscribe link at the bottom of emails
• Request this directly from our support team

However, important notifications related to account security, transaction confirmations, and service updates cannot be turned off — these are an essential part of the service.

10 Policy Changes and Updates

join 777 reserves the right to change or update this Privacy Policy as needed. For significant changes, notice will be given via the registered email or on the site. Continued use of the service after changes means you have accepted the updated policy.

If you have any questions about this Policy or wish to learn about related matters, you may find answers to frequently asked questions on our FAQ page.